REFUND POLICY

Returns

All purchases made on our site are final sale. As our products is custom made with your desired engravings, we do not accept returns. Although if your engraving is misspelled or there is a mistake on our end, we will happily send you a new one, free of charge obviously.

It is your responsibility to provide the right address and engraving. If you provided the wrong address upon ordering, which causes your order to not be delivered, it is your mistake and we do not offer a refund. We will happily re-send your order to the corrected address, but you'll have to pay the Re-shipping fee.

If you ordered a custom ring and it doesn’t fit, Unfortunately you can not exchange/return it since we won't be able to resell your custom products.

 There are a few return exceptions: 

1. If your bracelet or accessory breaks within a year after purchasing it*, we’ll happily send you a new one based on inventory availability, no need to send it back to us. 
2. If your item is damaged upon delivery, no need to return the damaged item as well. Just contact us using the “Contact us” page with your order information and a photo of the damaged item*, and we’ll send you a replacement.

*Online Orders only 

Our policy lasts 30 days. If 30 days have gone by since your order was delivered, and you didn't contact us within 30 days, unfortunately we can’t offer you a refund or replacement.

There are certain situations where only partial refunds are granted (if applicable)
- Any item that is returned more than 30 days after delivery


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@1of1jewellery.com 

Exchanges/Returns (if applicable)
Since our products are custom made with your desired engraving, we do not offer returns/exchanges. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Orders@1of1jewellery.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.